Resources
iHelp Ltd was formed in 2002 as a Documentation Consultancy. iHelp's primary aim is to provide a complete information service.
We achieve this by developing our skills and by working with our colleagues at the www.qualityauthors.co.uk website to help us to complete projects that require specialist skills.
Nowadays, it is not entirely unheard of for providers of products and/or services to find themselves facing legal action for poor or missing instructions and yet some simple planning and writing could have saved all that hassle.
Documentation is no longer a "necessary evil" and is now an essential part of any product and/or service. You can be sure that if you don't include suitable information, your competitors will.
iHelp and Gavin Ireland FISTC have worked with many clients on diverse projects, here are some of them:
- The British Council - Document Management and Editing.
- HSBC - FX and precious metals derivatives - evolve pricing application publications.
- The Environment Agency - Information mapping of Finance, Quality and Health and Safety policies.
- Tribal Group Plc - Local Authority Education software and Asset Management - Multiple long term documentation projects.
- STL Technologies - Libra National Magistrates Court system - on-line help system.
- SharpOwl Software International - Professional Services Automation Software - On-line help, Printed books, Training materials & web content.
- Secoda Risk Management - RuleSafe policy awareness application - bespoke aspx driven, on-the-fly customisable webhelp system.
- iVision - Outernet Trading System - Webhelp system.
- OmniPac (UK) - Recycled Paper Products - Quality control publications.
- AgustaWestland Helicopters - EH101 Merlin Helicopter - Aircraft Maintenance Manual.
- The Institute of Scientific and Technical Communicators - President.
- eGovernment National Awards 2008
- 9th Annual Banking Technology Awards 2008
- 2001 ISTC (Institute of Scientific and Technical Communicators) Documentation Awards
The eGovernment award for Excellence: For sustainable 'Green IT' or 'Carbon efficient' services (ICT & eGovernment services which are helping the environment).
Winners - British Council Carbon-efficient IT services and Technology deployed on a global basis.
In the Best Trading System Achievement category, HSBC evolve was Highly Commended
Class D: Electronic Publications - Second place awarded to SharpOwl Software On-line help system.
- Professional Communication and Information Design
- ISTC
- Usable and Safe Operating Manuals for Consumer Goods
- ISTC
- Book Review - Power and Legitimacy in Technical Communication - Volume 1 - The Historical and Contemporary Struggle for Professional Status.
- Book Review - Power and Legitimacy in Technical Communication - Volume 2 - Strategies for Professional Status.
This book was already in print with 'traditional' print processes. It suited the ISTC to have the book published by digital, on-demand printing. iHelp reformatted and prepared the existing book from the beginning through to production and listing on book sales websites.
This book (created by TCeurope with the support of the Commission of the European Communities.) was distributed to the ISTC to disseminate it to members and industry in general. It suited the ISTC to have the book published by digital, on-demand printing. iHelp reformatted and prepared the existing book from the beginning through to production and listing on book sales websites.
Published in 'Communicator' Spring 2004.
Published in 'Communicator' Spring 2005.
iHelp can offer a variety of services related to the presentation of information. All of which will be tailored to your particular needs.
See the pages below for further information…